MethSpin Australia Privacy Policy for Account and Website Data

Effective Date: 9 August 2026

Last Updated: 9 August 2026

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our site, create an account, contact support, use promotions, make payments, complete verification or use responsible gambling controls. It should be read with our Terms and Conditions and Cookie information.

1. Scope and privacy contact

This Policy applies to our website, mobile access, account area, cashier, support communications and related services. Questions or rights requests can be sent through live chat or to [email protected] from your registered email. Formal correspondence should use the current registered-office details displayed in the legal footer or Terms.

2. Personal data we collect

We may collect:

  • identity and contact data, including legal name, date of birth, address, email and mobile number;
  • account data, including username, security settings, login history, limits and account status;
  • KYC data, including photo ID, proof of address, payment ownership and source-of-funds evidence;
  • transaction data, including deposits, withdrawals, payment method, wallet address, amount, currency and status;
  • gaming data, including wagers, wins, losses, game rounds, bonus use and session history;
  • technical data, including IP address, device, browser, operating system, identifiers and security events;
  • marketing choices, cookie preferences and promotion interactions;
  • support messages, complaints, uploaded evidence and call or chat records where applicable;
  • responsible gambling data, including limits, cooling-off, self-exclusion and relevant account-safety interactions.

3. How we obtain data

You provide data during registration, verification, payments and support. We generate records when you sign in, use a game, activate a promotion or change an account control. Payment, identity, fraud-prevention, analytics and support providers may send us information required to deliver or protect the service.

4. Why we process personal data

We process data to create and secure accounts; verify age, identity and payment ownership; execute deposits and withdrawals; maintain balances and game records; administer bonuses; detect fraud, collusion and payment abuse; operate responsible gambling controls; answer support requests; handle disputes; measure performance; improve services; communicate operational information; and meet legal or regulatory obligations.

Depending on the activity and applicable law, processing may rely on contractual necessity, legal obligation, legitimate interests, consent or the establishment and defence of legal claims. You may withdraw consent for future consent-based processing without affecting earlier lawful use.

5. Cookies and similar technologies

We use essential cookies for sign-in, security, balance continuity and preferences. Analytics and performance technologies help us understand errors, page use and service speed. Advertising or affiliate identifiers may record a campaign source, referral and conversion event. Local storage can retain language, session and device preferences.

Browser controls can remove or block non-essential cookies. Essential account functions may depend on security and session technologies.

6. Sharing personal data

We may share necessary data with hosting and infrastructure providers, payment processors, banks and blockchain service providers, identity and KYC vendors, fraud-prevention services, game suppliers, analytics tools, customer-support systems, professional advisers and competent authorities. Each recipient receives only the information reasonably required for its function and is subject to contractual, professional or legal duties.

We do not sell identity documents or payment credentials as consumer data products.

7. International transfers

Service providers may process data outside Australia. Where required, we use contractual safeguards, access controls, transfer assessments and other lawful mechanisms. Location alone does not remove the security and confidentiality duties attached to the data.

8. Retention

Retention depends on account activity, transaction and KYC obligations, fraud prevention, responsible gambling controls, disputes and legal requirements. Some records must remain after account closure. When data is no longer required, we delete, anonymise or securely isolate it according to the applicable retention schedule.

9. Security

We use encrypted transmission, access restrictions, authentication controls, monitoring, secure hosting, document-handling procedures and incident response measures. Employees and service providers receive role-based access. You remain responsible for using a unique password, protecting one-time codes and signing out on shared devices.

10. Your privacy rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability; withdraw consent; opt out of marketing; and complain to a privacy authority. We may need to verify your identity before completing a request. Certain transaction, KYC, security or self-exclusion records may be retained where law or overriding safety obligations require it.

11. Marketing choices

Use the unsubscribe link, notification settings or support to change email, SMS and push preferences. Account-security, payment, legal and responsible gambling messages can still be sent when required to administer or protect the account.

Our services are intended for adults aged 18 and over. We use age and identity checks and may close an account where eligibility cannot be confirmed. Parents and guardians should use device and network controls to prevent unauthorised access.

External websites, payment services and wallet applications operate under their own privacy terms. Review those policies before providing information. We are not responsible for independent processing performed outside our services.

14. Policy changes

We may update this Policy when services, technology, law or processing practices change. The Last Updated date records the current revision. Material changes may also be communicated through the site, account or registered contact channel.